Cancellation & Refund Policy

 

At Shopwithdas , we value our customers and strive to ensure a smooth shopping experience. We have established a transparent and fair Cancellation & Refund Policy to address your concerns effectively.

Cancellation Policy We understand that circumstances may arise where you need to cancel your order.

Timeframe for Cancellation: Cancellations can be requested within 24 hours of placing the order.

Exceptions: Cancellation requests will not be entertained once the order has been processed, shipped, or communicated to our vendors.

Perishable Items: Orders for perishable items (e.g., flowers, food products) are non-cancellable. However, refund/replacement may be considered if the product quality is compromised.

Refund Policy We aim to resolve refund-related concerns promptly and professionally.

Reasons for Refunds: Refunds will be granted for defective or damaged products, incorrect items shipped, or if the product does not meet your expectations.

Reporting Issues: Any issues must be reported to our Customer Service team within 15 days of receipt of the product.

Refund Method: Refunds will be processed through the original payment method or provided as store credit, depending on your preference.

Processing Time: Refunds will be initiated within 5-15 business days upon approval and verification of your claim.

Complaints Regarding Warranty Products For products that come with manufacturer warranties, please contact the respective manufacturer for assistance.

Additional Information

Customers are requested to provide all necessary details and documentation to facilitate a seamless resolution of their concerns.

In certain cases, a restocking fee may apply to returns, which will be communicated to the customer upfront.

For further assistance or to initiate a cancellation/refund request, please contact our Customer Service team at Contact Us. We are here to help!